Our Client Service team is growing and we’re on the hunt for exciting new talent to join us in the next stage of our adventure. This is a position open to experienced Client Leaders who will lead and guide our clients through their creative and strategic work.

Whether you are an experienced and trusted Account Director, or a Senior Account Manager ready to make the next move in their career, we want to hear from you. Our Client Service team is creative, strategically minded, super organised, has a collaborative spirit and has the client relationship at the heart of everything that we do. You will be joining a high functioning team who are already driving national and globally, culturally relevant FAME, TRANSFORMATION and PLANET services for our clients. The Client Service team sits in the heart of the other THINKHOUSE services including Creative, Film, Copywriting, Creative Innovation, Planning and Insights, Social and Digital, Events and PR – all of which are inspired by and/or delivered by the next generation of creative thinkers.


1: A Resilient and agile mindset

This role, like all roles in Thinkhouse, requires an agile, open mindset. This agility is essential for the nimbleness we pride ourselves on. We’ve done away with the rigidity of traditional agency and production house structures and every member of the team leans in to get the job done. This brings our clients, and brands, a more open-minded creative approach and capability. It also provides a rich learning environment for professionals eager to consistently innovate their practice.

The role is fast-paced and involves being able to handle multiple projects at once, within an environment that encourages growth and development.

2: An innovative thinker

The right candidate will be an innovative thinker, always on the cutting edge of the marketing world. They will be highly self-motivated and have a strong grasp of account management of top-level clients and brands and youth culture. Experience in independent account leadership and business development is key.

3: Team Player and a Leader

The candidate must be able to demonstrate that they can develop trusted relationships by working with our leading marketing experts to deliver world-class, client-focused solutions. Our clients include some of the world’s biggest brands across multiple sectors including food & drink, services, finance, not-for-profit, and lifestyle. The winning candidate will work within our agency’s interdisciplinary team and will contribute to the continued improvement of our agency’s offering.

4: A passion for social justice and sustainable practice.

You will have a passion for sustainable and purposeful practice in business; ideally (but not limited to) working in partnership with leading brands and organisations, including BCorps, with net zero targets and social-justice missions.

5: Experience and/or Expertise

Proven experience working in a creative agency where you can demonstrate strong working relationship both internally and across your client base. Ability to influence and oversee the creative process from strategy and ideation to delivery and results. Experience managing a team of Account managers and Account Executives to deliver all outcomes. An appetite for new business and growth and developing new ideas for our existing clients. Financial literacy is a must as the candidate must prove their ability to oversee all creative and commercial requirements for your assigned accounts.

We’re an equal opportunities employer

THINKHOUSE is a proud equal opportunities employer. We're passionate about continuing to build and support a diverse creative community at THINKHOUSE and welcome applications of all genders, abilities, backgrounds and qualifications for this role.


If this sounds like the right next step for you in your career please submit a CV and a short cover letter to Kieran at Thinkhouse:

Send your application to with the subject 'JOB ALERT: CLIENT SERVICE ACCOUNT DIRECTOR'.