JOB ALERT: CLIENT SERVICE MANAGER
Thinkhouse is one of the world’s leading independent agencies. Our Client Service Team is growing and we’re on the hunt for exciting new talent to join us in the next stage of our adventure, with two new roles just announced:
Our Client Service Team is the central point of contact servicing our global and local clients in our three areas of service: Fame, Transformation and Planet. The team is responsible for managing the delivery of strategy, creative and communications campaigns from inception to evaluation. The team is responsible for driving the profitability of each client by ensuring the highest level of service and work, every time. The Client Service Manager will report into a Group Account Director / Director to develop budgets, PO’s and invoicing working in partnership with all business units, including the Commercial Team. The Client Service Manager is responsible for project management, ensuring we hit deadlines, performance metrics and quality standards every time.
The Client Service Manager will operate at the centre of THINKHOUSE’s services including advertising; social, digital, creative, PR and influencer marketing, as well as live event services - seamlessly coordinating full-service projects in an organised, methodical and energetic way with brilliant attention to detail.
The winning candidate will be self-motivated and a natural relationship builder. The candidate must be able to demonstrate that they can develop trusted relationships by working with our leading marketing experts to deliver world-class strategic, creative and/or communications work. Our clients include some of the world’s biggest brands across multiple sectors including food & drink, services, finance, not-for-profit and lifestyle. The winning candidate will work within our agency’s bespoke client service model S.L.I.C.K and contribute to the continued improvement of our client services through collaboration with our Commercial and Service Teams.
THE MUST HAVES 💪💪
You will have at least 3 years experience in the marketing industry, preferably agency-side. You will have a strong understanding of the marketing industry including trends, innovations, media landscape (specifically digital & social) and culture. You will have experience working with brands in a sector, or multiple sectors, including: food & drink, services, finance, not-for-profit and lifestyle. You will have a passion for sustainable and purposeful practice in business; working in partnership with leading brands and organisations, including BCorps, with netzero targets and social-justice missions.
You will be culturally curious with an innovative and creative edge and big ambitions. You will have an unstoppable hunger to land the best results for your clients and the agency. You will be highly organised, have a positive mindset and be a superb team player.
GET IN TOUCH 📱📧
If this sounds like the right next step for you in your career - please submit a 300word introduction, with an accompanying CV, explaining why you are a match for our company before Wednesday April 14th 2021 in confidence to firstname.lastname@example.org. In the subject line please include the following information: CLIENT SERVICE MANAGER - YOUR NAME